A customer reaches the right property but calls from the wrong door. Your address is correct. The missing detail is how to get from that address to your business.
Good directions finish at the place where you can welcome the customer. A map link, suite number and short entrance note each do a different job.
For a Tempe business that receives visitors, review the arrival route before adding another map to the page. If you do not receive customers at your address, explain how appointments or service visits work instead of inviting walk-ins.
Confirm the destination before writing directions
Start with the address your business actually uses for customer visits. Check the street number, building, suite and floor with the person responsible for the location.
Keep the official address separate from helpful directions. “Use the courtyard entrance” may be useful on your website, but it should not replace the address customers need to find the property.
Google's Business Profile guidance calls for a complete street address and relevant unit information. It also explains how to adjust a misplaced pin to the business location. Read Google's address guidance (new tab).
Compare the website address, business listing and appointment message. If you have several locations, make sure each page names the intended one. A familiar business name alone can leave visitors choosing between branches.
Our Maps-to-website guide covers the route from a listing to an inquiry. This check follows the customer after they decide to visit.
Separate the property from the customer entrance
Imagine a Tempe repair studio in a shared commercial building. The street address identifies the property, but the studio receives visitors through a courtyard door. A side gate is for deliveries.
Write the useful distinction in a short sentence. For that imagined studio: “Use the courtyard entrance, then check in at the studio reception desk.” Publish wording like this only after staff confirm it matches the site.
- Property
- The full street address and building.
- Entrance
- The door customers should use.
- Reception
- Where to check in once inside.
Add parking or drop-off details when they change what the customer needs to do. Verify which spaces visitors may use, any payment requirement and whether a gate is open during appointment hours. Do not infer permission from an empty lot.
Describe access features precisely. Confirm a step-free entrance or another route with the property manager before describing it. Give visitors a way to ask about their needs when the page cannot answer them.
A phone number helps only if someone can respond. Identify who handles arrival questions during visiting hours and what customers should do when that person is unavailable.
Test the destination behind the map button
Open the actual link customers receive. Check the place name, address and selected destination rather than assuming that a familiar-looking map is correct.
Google Maps URLs support different actions, including searching for a place and requesting directions. They can open the app or a browser depending on the device. Ask your developer to choose the action that matches the button's wording. Review Google's Maps URL documentation (new tab).
“Get directions to our Tempe studio” should lead to that specific destination. A broad search for the business name may leave the customer to pick a result. Check links in the contact page, location page and booking confirmation separately.
Test from a phone as well as a desktop browser. Confirm the destination before starting any journey. Do not assume the route suggested from your own location is what every visitor will see.
If the map identifies the business correctly but gives an incorrect driving route, use the provider's reporting process. Google distinguishes reporting wrong directions from editing the business address or pin. See Google's directions guidance (new tab).
Keep your website's verified entrance note available while a correction is being reviewed. Do not promise when a map provider will change its routing.
Make the instructions useful without the map
Place the full address and essential arrival details in ordinary page text. Customers should be able to read or copy them without opening an embedded map.
A current entrance photograph can help people recognize the right door. Take it from an approved visitor viewpoint and avoid including private information or identifiable customers without permission. Explain any essential detail in text as well.
For a site diagram, provide a text description of the route it communicates. W3C's guidance treats maps as complex images when they convey information that needs more than a short label. It recommends making the essential information available in a longer text description. Read W3C's complex-image guidance (new tab).
Our image-description guide explains how to decide what information a photograph contributes. A label such as “Map” does not explain which entrance to use.
Check the page at a narrow phone width. The address, entrance note and help number should remain readable without horizontal scrolling. Make the map button easy to identify and reach with a keyboard too.
Keep booking messages and temporary notices aligned
Use the same approved location details wherever a visitor starts. A corrected contact page does not fix an old appointment template.
Review the confirmation and reminder messages your booking process actually sends. Check the map link, suite and arrival note against the website. If an appointment uses a different venue, make that difference clear in its own message.
For a temporary closure or entrance change, record the confirmed alternative and who approved it. Put the notice near the normal directions rather than hiding it in an unrelated announcement.
Give the notice an owner and a review date. Remove it when it no longer applies, and check any message templates that were changed with it. Do not leave customers following last month's workaround.
Opening hours are part of this check. Our business-hours guide covers keeping normal and exceptional hours consistent across the places customers look.
Walk through the visit with fresh eyes
Ask someone unfamiliar with the location to review the instructions and identify where they would go. If you arrange an actual walkthrough, use approved visitor access and a safe time to inspect the route.
Start with the message or page a customer would use. Follow the map destination, entrance note and reception instructions in order. Note where the person needs extra explanation.
Fix the first unclear detail, then repeat the relevant part of the review. A useful record names the source page or message, the confusion, the verified correction and the person checking it.
Repeat the check after a move, signage change, construction work or booking-template update. Keep the directions tied to the place customers encounter today.
Your Tempe business website should help people arrive as well as get in touch. Our web-design service can bring the address, map link and practical instructions together. Tell Brandon where customers get stuck finding your business.
